Privacy Policy
The policies that governs with your personal information is The Privacy Act 1988 (Privacy Act) from Australian Privacy Principles (APPs). Below is a summary of our practices and procedures regarding access to and correction of personal information Additional information can be found in our privacy policy.
The Privacy Act also requires the department to notify an individual of certain matters when we collect personal information about them. Form 1442i is the notification of those matters.
The temporary skilled visas data matching program with the ATO
This data matching program has been developed to assist the Department of Home Affairs (incorporating its operational arm, the Australian Border Force) more effectively detect and deal with compliance risks in the temporary skilled visa program. For more information see The temporary skilled visas data matching program with the Australian Taxation Office (180KB PDF).
Data quality
We take steps to ensure that the personal information we collect is accurate, up to date and complete. These steps include correcting personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading when it is reasonable to do so.
Regular audits and quality inspections are conducted to ensure the accuracy and integrity of information is checked regularly and any systemic data quality issues are identified and resolved promptly.
Access to personal information
Individuals can access information about themselves in departmental documents (other than exempt documents) under the Privacy Act 1988 or Freedom of Information Act 1982 (FOI Act).
An individual can seek to obtain original documents or copies of personal information by approaching us.
The individual will be requested to complete Form 424A Request for access to documents or information. This will allow us to track and monitor each request to ensure that we meet our legislative obligations under the FOI Act or Privacy Act. We have a statutory 30 day period to respond to the request.
Corrections of personal information
Individuals can seek to amend or annotate their personal information. How we amend or annotate a record depends on a number of circumstances.
Australian citizens
Australian citizens seeking to change their personal information on their evidence of Australian citizenship such as name or date of birth should lodge Form 119 Application for evidence of Australian citizenship with the required documents and fee in accordance with instructions on the form.
Non Australian citizens (permanent and temporary visa holders) with supporting documentation
Where an individual has official documentation in support of an amendment or correction, such as a passport or Australian Government issued Change of Name or Marriage Certificate, they should submit their request in writing using Form 1022 - Notification of Change in Circumstance or Form 1023 - Notification of Incorrect Answers.
Where the change is not supported by documented evidence
Where an individual’s request is not supported by official documentary evidence, and a decision is made under the Privacy Act to refuse access, the individual can apply under the FOI Act to amend or annotate their personal records. A decision to refuse amendment under the Privacy Act must include the reasons for refusal and the individual should be advised that they can complete Form 424C - Request for amendment or annotation to personal records and submit it to us for a decision under the FOI Act. They should also be advised that obtaining documentary evidence is highly recommended.
Under the legislation that governs it, we do not have any power to ‘create’ a new identity, including where a person chooses to change their name. Under Australian law, the State and Territory Registrars of Births, Deaths and Marriages (RBDM) are the responsible authorities for preferred name changes.
Privacy Impact Assessment Register
In accordance with s 15(1) of the Australian Government Agencies Privacy Code (the Privacy Code), the Department is required to maintain a register of all Privacy Impact Assessments completed.
We will publish a version of our Privacy Impact Assessment Register each quarter with our first update in September 2018.
Complaints
Making a complaint to us
If a person believes we have wrongly collected or handled their information, they can contact us on +61 400 581 451 or migration@flyworldau.com
Write to:
The Manager, FLYWORLD, Suite 4, 106 Foster Street, Dandenong, VIC 3175
We are committed to the quick and fair resolution of complaints. Every complaint will be investigated and complainants will be advised of the outcome.